“The COMA tool finds its added value in that every participant develops into an active and valuable partner in a process modeling exercise. It’s great when these participants spontaneously tell you that they found it a truly interesting and even pleasant experience.”

Nancy Steurs, Quality coordinator, OPZ Geel

“Thanks to COMA, we leave old times of brown paper behind. It is faster, with more interaction, more feedback, a bit of creativity and a lot of acceptance. A great step forward!”

Veerle Valaert, Organizational development, Stad Gent

“Working with COMA helped us to have a very rich input and a high involvement of all participants in the workshop. This way they all feel comfortable with and owner of the final result - more than if we would have done it through a brown paper session.”

Mieke Windey, Senior change consultant, Dexia Insurance

“A first direct benefit we see is the acceleration in the gathering of information and the assembly of the current process with a net improvement of the quality of the models. Immediate feedback is possible because the people detaining the process knowledge are in the middle of the process creation process and are stimulated by the creation process. The COMA tool breaks the process of interview - model - validate - remodel - revalidate ..., a process with a lot of interruptions, noise and loss of information.

A second benefit we see, but less measurable, is the fact that people are more concerned by the exercise and the result. The changes in the processes are coming from internally and are not imposed by external parties. Resistance to change should be lower.”

Luc Mentens, Partner, Promexis